|
Bronze
|
Silver
|
Gold
|
|
|---|---|---|---|
| Support tickets | Unlimited § | $49/incident | $249/incident |
| Response SLA | Max 24 hours † | Max 1 hour ‡ | |
| Community support | |||
| E-mail support | |||
| Chat support | |||
| Phone support | |||
| Hands-on support | |||
| Contact ApisCP developers | |||
| Quality support engineers | |||
| Third-party code analysis | |||
| Emergency hotfixes §, ∫ | |||
| Support limits | Unlimited § | Unlimited | Unlimited |
| Max incident duration | 15 minutes | 1 hour | 2 hours |
† Standard business hours, 8 AM - 5 PM Mon-Fri (Eastern Standard Time EST)
‡ Gold support has no blackout dates
§ Fair use policy applies
∫ Clients with high support levels get higher priority